All current features available with a traditional phone will continue to be available to the university community with a softphone. This is not an exhaustive list of the softphone features available, but a limited list of those that may not be currently available with a physical phone. These features will enable phone communication that is faster and easier to manage.Ībility to use the softphone application through most internet connections, without the requirement of a VPN.

The softphone application user interface offers shortcuts and enhancements such as drag-and-drop call transfers, ability to transcribe voicemails, and voicemail-to-email service. Efficiency with a Softphone Application.Eliminating the need for physical phones also eliminates the costs associated with updating, maintaining, and moving telephone lines. These features are all available with a quick application download through an easy-to-use interface.Ī cloud based softphone service limits physical devices and backend equipment. Also offers multi-device compatibility.Ĭomprehensive calling features, including options for when/how calls are received, contact integration, and more. Telephone abilities with a U-M phone number so faculty and staff no longer need to provide their personal number to others for work purposes.Ībility to choose any combination of how the softphone application is used university-provided or personally owned laptop, desktop, mobile device or from a desktop phone if needed. The following is not an exhaustive list, but some of the most prominent benefits of a softphone application for the university community.įull telephone functionality at home, on campus, traveling, or wherever there is an internet connection, allowing faculty and staff to seamlessly work, and have a more consistent presence, with their U-M number no matter where they are. There are many benefits to a softphone application including added features, cost benefits and a more robust communications service. U-M Zoom Phone softphones offer benefits, and some additional features, that traditional telephone lines do not.

Zoom soft phone